Refund & Cancellation Policy

This policy explains how you can cancel, and when you can get a refund, for anything you buy directly from Drista Cloud Solutions LLP ("Drista", "we", "us") on drista.in or in our applications.

1. What this policy covers

• Subscriptions to our software products (such as Drista Sports, eSign, Society, Coaching, ERP and Lead Management)
• Website design packages listed on our pricing page
• Custom software, web and mobile app projects
• Top-ups of the WhatsApp messaging wallet

Organisations that use our software, such as sports academies or housing societies, may collect payments from their own customers. Those payments are made to the organisation, not to us, and the organisation's own refund policy applies. Please contact the organisation directly.

2. Free trial

Our free trial needs no payment and no card. If you don't choose a plan, the trial simply ends and you are never charged.

3. Subscriptions

• You can cancel a subscription at any time by writing to contact@drista.in.
• Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
• Fees for a billing period that has already started are not refunded for unused days, except in the cases listed in section 6.

4. Website packages and custom projects

• If you cancel before work has started, any advance you paid is refunded in full.
• If you cancel after work has started, we charge for the work completed up to the date of cancellation and refund any amount paid beyond that.
• Where a signed quotation or statement of work sets different terms, those terms apply.

5. WhatsApp messaging wallet

• Wallet credit can only be used to pay for WhatsApp messages sent through Drista. It cannot be transferred or withdrawn as cash.
• Charges for messages already sent are not refundable.
• Any unused balance is refunded on request when you close your WhatsApp messaging account.

6. When we always refund

• You were charged twice, or charged the wrong amount
• Money was debited but the purchase was not completed because of a technical error
• We are unable to provide the service you paid for

7. How to request a refund

Email contact@drista.in with the subject "Refund request", your registered email address and the payment or transaction reference. We reply within 2 business days. Approved refunds are made to the original payment method within 5 to 7 business days of approval. Your bank or card issuer may take a few more days to show it.

8. Failed payments

If money is debited but the payment fails, your bank or the payment gateway normally reverses it automatically within 5 to 7 business days. If it doesn't, write to us with the transaction reference and we will follow it up with our payment partner.

9. Changes to this policy

We may update this policy. The date at the top of the page shows when it was last changed.

10. Contact