This Refund & Cancellation Policy explains how order/service cancellations and payment refunds are handled for services booked or paid for through Drista Cloud Solutions LLP ('we', 'us', or 'our') websites and applications, including tenant-specific platforms we operate on behalf of our clients (such as sports academy, NGO, and other management platforms).

1. Cancellations

1.1 Service/Project Engagements

For custom software development, web development, and digital marketing engagements, cancellation terms are governed by the specific agreement or statement of work signed with the client. Where no separate agreement exists, a request to cancel an ongoing engagement must be made in writing to contact@drista.in, and any work completed up to the point of cancellation will be billed accordingly.

1.2 Recurring Fees, Subscriptions & Bookings (e.g. academy fees, memberships)

Where a client's platform allows end customers (e.g. students, members, donors) to pay recurring fees, subscriptions, or make bookings, cancellation requests should be raised directly with the relevant organization (school, academy, or NGO) through the platform or their listed contact details. Once a cancellation is confirmed by the organization, any applicable refund is processed per Section 2 below.

2. Refunds

2.1 General Policy

All sales are final and no refunds will be issued except at our sole discretion, at the discretion of the organization operating the relevant platform, or as required by applicable law.

2.2 Eligible Cases

A refund may be considered in the following circumstances:

A duplicate or erroneous payment was made for the same order, fee, or booking
A payment was successfully debited but the corresponding service, enrollment, or booking was not confirmed due to a technical error
The organization operating the relevant platform approves a refund for a cancelled service, class, or booking as per its own stated policy

2.3 Refund Process & Timeline

Approved refunds are processed back to the original payment method used at checkout. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer's processing time. To request a refund, contact us at contact@drista.in or the organization you paid, with your transaction reference/order ID.

2.4 Non-Refundable Items

Fees for services already substantially rendered (e.g. classes already attended, work already delivered) are generally non-refundable, except where required by law or expressly agreed otherwise.

3. Failed or Disputed Transactions

If a payment fails after an amount has been debited from your account, the amount is typically auto-reversed by the payment gateway/bank within 5–7 business days. If you do not see a reversal within this window, please contact us with your transaction reference so we can investigate with our payment partners.

4. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above.

5. Contact Us

For any refund or cancellation request, please contact us at:

Email: contact@drista.in