Drista Cloud Solutions LLP sells software and digital services only. We do not sell or ship physical goods, and there are no shipping charges. Everything you buy from us is delivered online, as described below.

1. Software subscriptions

Your account is activated as soon as your payment is confirmed, usually within a few minutes and always within 24 hours. Sign-in details are sent to the email address you registered with, and you use the product in your web browser or our mobile apps.

2. Free trial

Your trial starts as soon as you confirm your email address. No payment is taken.

3. WhatsApp messaging wallet

Top-ups are added to your wallet as soon as your payment is confirmed, usually within a few minutes. You can see the balance in your account.

4. Website packages and custom projects

Work is delivered in the stages and on the timeline agreed in your quotation or statement of work. Depending on the project, delivery means a live website or app, access to a hosting or app-store account, source code shared with you, or files sent by email. We confirm each delivery by email.

5. If something doesn't arrive

If you have paid and haven't received access or a confirmation within 24 hours, check your spam folder, then write to contact@drista.in with your payment reference. We will sort it out within one business day. If we can't deliver what you paid for, you get a full refund under our Refund & Cancellation Policy.

6. Contact

Drista Cloud Solutions LLP

LLPIN: ACX-9824

Registered office: 502, Floor 5, Wing 1, Shree Sai Kamal-1, Mira Road, Thane 401107, Maharashtra, India

Email: contact@drista.in

Phone: +91 9616 622 620 (Monday to Friday, 9 AM to 6 PM IST)

Grievance Officer

Complaints about our products, services, payments or this policy can be sent to the Grievance Officer at contact@drista.in with the subject "Grievance", or by post to the registered office above. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.